The Way Forward - Photograph of man standing on sand dune with arms outstretched.

Managing your entire IT infrastructure with Unecom's Managed IT Services couldn't be more straightforward.

What We Do and How We Do It

Firstly we install a lightweight piece of software known as the Onsite Manager at your operating site/s. The Onsite Manager automatically performs secure, comprehensive scans of your IT infrastructure to gather the up-to-date information which Unecom then utilises to manage your IT assets efficiently. With Onsite Manager, Unecom can monitor and manage anything with an IP address, including desktop computers, laptop computers, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialised equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

The Onsite Manager then communicates with The Service Centre which is a powerful, web-based, centralised dashboard that allows Unecom IT Services to:

  • view the IT asset health and performance
  • 'drill down' to details as required
  • perform rapid remote rectification actions
  • configure advanced services such as software patches and security software updates
  • produce a range of useful reports so you’ll know exactly what’s going on in your IT environment
  • and so much more

The Benefits Of A Managed IT Solution Include:

  • Total IT support & management
  • Remote monitoring & maintenance of your entire IT infrastructure
  • Diagnostics driven, proactive support rather than reactive break fix support
  • 24/7 service which works when the PCs are off & operating system is disabled
  • 365 days a year support that doesn't take holidays, need training or get sick!
  • Critical activities constantly updated e.g. software patches & security updates
  • Remote support activity without the need to be in the office interrupting employee productivity
  • Wide reaching improvements to workflow maximising customer service
  • Cost effective outsourcing with a choice of Unecom IT Support Packages available
  • Remote fix without the cost & delay of a service call
  • Energy efficient PC performance reducing utility costs
  • Predictable IT costs allowing effective IT budgeting
  • Vendor neutral supply, making the right choices of IT equipment at competitive prices
  • Professional help fast
  • Unlimited helpdesk support

Level One Support

Included:

  • Remote System Monitoring and Alerting
  • 10% discount on standard call out rates

Level Two Support

Included:
  • Remote System Monitoring and Management
  • Telephone support for easy access to technicians
  • Remote access support via support button on desktop
  • System administration (creating / deleting users / passwords)
  • 10% discount on standard call out rates
  • 4 Hour Response

Level Three Support

Included:
  • Remote System Monitoring and Management
  • Telephone support for easy access to technicians
  • Remote access support via support button on desktop
  • 15% discount on standard call out rates
  • Network Security policy management
  • Loan equipment when required
  • Liaising with equipment manufacturers
  • 4 Hour Response
  • Monthly On-Site Technician*

All of our service packages include monthly health checks and the ability to track your support tickets and invoices online

*monthly onsite technician
  • customers with upto 8 workstations will receive a 2 hour visit from a technician
  • customers with upto 15 workstations will receive a 3 hour visit from a technician
  • customers with upto 30 workstations will receive a 4 hour visit from a technician
For unbeatable value on all your hardware & software requirements call our Sales Line 0116 241 7151